Menu
Cart

FAQ

Is what your looking for answered here:

 

On Making A Purchase:

Q. How do we make an order?
A. Online, every product is available to purchase from it's individual product page on this website, just add to cart everything you want and follow the link to the checkout.

Q. What is the price we pay? Are there additional charges?
A. Please note that we take only USD. Our site however will show the relevant amount in local currencies (GBP, EUR, DKK) should you be visiting from those regions for information purposes only. It is very important for you to be aware that you MAY be charged a slightly different amount shown as the actual amount depends on the exact exchange rate your bank/bank card provider has on the day. We apply NO charges to your order apart from the amount per item. It is possible your bank/bank provider may charge a foreign transaction fee, though this is usually very small.

On Us:

Q. Where are you based?
A. We have agents and distribution centers in North America and Europe.

Q. Is there a Warranty?
A. Everything has a standard one year warranty on any factory defect. Our quality control means we have a 0.34% defect rate, well below any industry standard.

Q. Are our payments protected?
A. Yes of course, use Shopify payments or your credit card and you are 100% protected.

Q. Do you have a showroom we can visit?
A. No, we only have distribution centers within the EU and US. You have full rights however on returning anything you feel does not meet your expectations.

On Delivery:

Q. How long does delivery take?
A. Depends on the size of the order. Small package deliveries are between 1 to 4 days and large deliveries (sent by freight) take 4 to 7 days.

Q. Will I have to pay taxes or import duties?
A. No, there are no additional fees whatsoever unless you reside outside of the EU or US.

Q. I/We are a business, can we claim VAT free orders?

A. No, as no VAT is being charged on your purchase as the sale itself is taking place outside of the European Union.

Q. Can I track my order?
A. Yes ,all package orders are trackable and the tracking information is sent by email upon dispatch of the order. Please note that freight shipments are not trackable online, you will receive a call from your local depot once they are locally ready to deliver.

Q. My country is not listed on the shipping page, can you deliver there?
A. Currently, our shipping destinations are limited, if it does not appear on the list then we are unable to ship currently to your location.

 

On Returns:

Q. Can I return something I do not like?

A. We provide a no hassle 14 day returns policy. Return shipping is the responsibility of the customer. We are happy to provide pre-paid return shipping labels on request. The actual cost of return label will be deducted from the refund. Quotes are available via our customer service team. 20% restocking fee applies to the returns and will be deducted from the refund.

Packaging of the returned courier item is solely the responsibility of the customer. Item(s) must be received in brand new condition and fit for resale and the original packaging intact. If you have any questions about packaging our customer service team will be happy to help. With most chairs the packaging we use is more than adequate and many parts can be reused when returning. Some of our products are fragile or easily marked when care is not take in repackaging. We have high quality control standards when we ship every package. Therefore returns will need to be packaged just as carefully to avoid being damaged during transit back to us. Partial or no credit/refund may be given for any returns that are damaged due to careless/improper packaging.

For information on the freight item returns please contact us.

 

Thanks for stopping by!